Frequently Asked Questions

You can email us at Support@glowvital.co.uk where our customer service team will be happy to support with any enquiries.

Absolutely!  Head over to our reviews and before and after pictures.

Red light therapy (RLT) is a non-invasive treatment that uses low-wavelength red or near-infrared light to promote healing and rejuvenate the skin. When applied consistently, red light therapy products have become popular for anti-aging purposes due to the following benefits:

1. Collagen Production Boost
2. Improved Skin Texture
3. Increased Circulation
4. Reduction in Wrinkles and Fine Lines
5. Enhanced Skin Repair and Healing
6. Improved Skin Tone and Texture
7. Decreased Inflammation
8. Boosted Skin Hydration
9. Non-invasive and Safe

Regular use of red light therapy products can significantly enhance the skin’s appearance by promoting collagen production, improving circulation, and reducing the signs of aging. It's considered a safe, natural alternative to more invasive procedures, with cumulative benefits over time. For optimal results, consistency is key.

Certainly.

1. Complete 5-in-1 Wand routine.

2. Apply your personal products afterwards.

Step 1: Cleanse Your Skin

• Start by washing your face (or the area you’ll treat) with a gentle cleanser to remove dirt, oil, or makeup.
• Pat your skin dry with a clean towel.

Step 2: Apply a Serum or Moisturizer (Optional)

• For better results, apply a light, hydrating serum such as hyaluronic acid to your skin.

Step 3: Use the Wand on Targeted Areas

• Gently press the wand against your skin and move it in slow, circular motions.
• Spend about 3–5 minutes on each targeted area (e.g., forehead, cheeks, neck).
• Follow a pattern to ensure you treat all areas evenly.

Step 4: Adjust for Specific Concerns

• For fine lines and wrinkles: Focus on areas like the forehead, around the eyes, and smile lines.
• For acne or blemishes: Hover the wand directly over problem spots for a slightly longer duration.
• For pain relief or muscle recovery: Hold the wand over sore muscles or joints for the recommended time.

Step 5: Avoid Overuse

• Use the wand for a total of 10–20 minutes per session, depending on the manufacturer’s instructions.
• Limit usage to 3–5 times per week to allow your skin to recover between sessions.

Step 6: Turn Off and Clean the Wand

• Switch off the device and unplug it if necessary.
• Wipe the wand with a clean, damp cloth or a disinfectant wipe to remove any residue. Avoid submerging it in water unless it’s waterproof.

Step 7: Apply Skincare Products (Optional)

• After treatment, apply a nourishing moisturizer or serum to lock in hydration.
• Avoid harsh or exfoliating products immediately after use.

Step 8: Be Consistent

• For the best results, use the wand consistently over several weeks.
• Results may vary, but many people notice improvements within 4–8 weeks of regular use.

Step 9: Store the Wand Safely

• Keep the wand in its case or a safe, dry place to protect it from damage.

By following these steps, you can maximize the benefits of your red light therapy wand and achieve glowing, healthier skin or targeted relief. Always refer to your device's manual for specific instructions and safety guidelines!

You must be 18 or over.

Absolutely for all orders within the UK.

Yes, we offer international shipping! Delivery times and rates may vary based on the destination country, and customs or import duties may apply. Please note that international orders may take longer to arrive due to customs processing.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours. All requests after this time will be denied. Your orders can be returned for a full refund after it is received.

Email us at support@glow.co.uk

All returns must be initiated within 30 days of receiving your order. To initiate a return, please email Support@glowvital.co.uk

Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund.

In order to receive a full refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Orders typically take 7-10 days to be delivered. Shipping times may vary depending on your location and any unforeseen delays during transit. We will send you tracking information as soon as your order ships, so you can monitor its progress.

We strive to ensure the highest quality products, and sometimes, due to demand or shipping logistics, it may take a bit longer to process and deliver your order. We appreciate your patience and work diligently to get your products to you as quickly as possible.

At this time, we do not offer expedited shipping options. All orders will follow the standard 2-4 week delivery timeframe. We recommend placing your order ahead of time to account for this processing time.

Once your order has been processed and shipped, you will receive a confirmation email along with a tracking number. You can use this tracking number to follow your order's progress on the shipping carrier's website.

What should I do if my order hasn’t arrived within the expected timeframe?

If your order hasn’t arrived within 4 weeks, please contact our customer support team at support@glowvital.co.uk

We will assist you by tracking your package or resolving any shipping issues that may have occurred.

Once an order is placed, we begin processing it immediately, and changes may not be possible. If you need to make any changes, please contact our customer support team as soon as possible, and we will do our best to accommodate your request before shipment.

If you’ve received the wrong item or there’s a problem with your order, please reach out to our customer support team right away and email us on support@glowvital.co.uk. We’ll make it right by sending you the correct product or issuing a refund, depending on the situation.

Yes, we take your privacy and security seriously. All payments are processed through secure, encrypted payment gateways to protect your information.